I approached the agent via the name of “Susan A” and greeted her that has a “Good Early morning!” Her response was a blank stare like I had no small business currently being there then a glare Once i requested her if she was accessible.
I are an AA customer for over twenty five many years. Your service is now disappointing to convey the minimum. It's in all areas of service from check in to , tavel to baggage handling.
my grand mother have a flight from Ecuador 2/18/sixteen (quit in Miami)in path to The big apple,when she was ready to receive her luggage what a surprise she bought!!her luggage was broken and someone inside of steal some good that was inside of,also the zipper was violated(broken)she shed in merchandise that she deliver it to my family with the Price tag about $350 when she informed what occurs in AA counter in JFK NY they available to changed her brand-new luggage using an used and outdated 1 that looks like they pick up inside the garbage!!.also they reported that to repair service requires about 4 weeks!
I not only needed to waste $50 in baggage expenses, but I expert horrible landing by your pilots, very crowded and tiny planes, rude flight attendants, and entire imbeciles that taken care of my baggage because they Evidently have been illiterate and will not read through “San Antonio to Cincinnati, OH and sent it to Grand Rapids, MI.”
So, There are several detail’s I've recognized which i will Notice right here, and take into consideration it my very own academic venting due to the fact they don't provide The shopper very well in any way with regards to this:
just after arrival at airport I used to be informed the flights had been overbooked And that i could get to Dallas the next early morning but not to Las Vegas.
my flight 5151 out of savannah to charlotte 405pm was delayed for 4 one/two hours that has a flat tire no tire on the savannah airport to fix it so we had to look forward to the following fight from charlotte to carry the tire to us then we experienced to attend once again for one more flight to convey the Device to repair service the tire . we have been informed for making our on reservation for new tickets and yet once we named in there was no data of a hold off my frustration degree is overcome, laura a AA employee attempted to help and acquired quite stress because she had a hard time environment me and my relatives together I was advised to possess a seat and he or she would test later on right after helping other purchaser at that point I felt like I didn't make a difference following sensation which i was not crucial I ask for 2 food ticket so we could eat for the reason that if flight wasn't delayed I would've be property for evening meal at 7pm in Cleveland ohio I haven't taken this airline in advance of you should allow it to be appropriate and exchange 2 spherical journey ticket
january 26 my son flew non prevent from st. louis to laguardia airport Ny. He arrived, his baggage didn’t. He described on the airport that his bag didn't arrive from the aircraft. The Woman within the booth checked the declare ticket. The bag had not remaining St. Louis. She you can check here gave him a locator range and informed him they'd be getting in contact with him soon. They may not find it so that they sent him a kind to fill out of his belongings in the bag. He despatched it in.
having said that ihave not been privileged to get better seats on British airways part of my flight.My locator no. is AUOANL.My wife is amazingly let down just after getting faithful to American for over 20 years.
My journey was a disaster and AA will believe accountability for their abject failure to conduct a fundamental service of every day travel.
Subsequent, we would like to reassure you that we respect all comments. We happily share compliments with the employees who generate them. You should be assured that we also are dedicated to answering each individual complaint we get, and a representative from our Division will get back again for you immediately.
I recently flew back again from Raleigh Durham to LA airport. It absolutely was five hrs. Of misery for me to put up using a crying twenty month old to the flight.
Good day American Airlines, I don’t Feel it is wholesome to carry it in: So I'd the worst experience ever, flying this time during my journey to New York on 1169 flight DFW LGA 5/eight/16. First of all, I had seat 22A or something, and instantly I am despatched down to the bottom with the aircraft to seat 30. I don’t know the amount of visits the aircraft experienced amassed, but I have to explained which i could not do the rest but watch for the trip to finish to vomite (the odor was Terrible) could not try to eat, and even rest at all- And that i was not the only real 1 suffering from that. Additionally, I know that you had new teaching flight attendants on board, but was also the pilot?
For starters, large many thanks and shout out towards your Cust Svc rep Laura. She is incredibly friendly and was in a position to address my trouble swiftly. You ought to sense extremely lucky to have her as an worker.